Janet respects privacy by design. This policy explains what we collect and why.
1. Information We Collect
From Travel Businesses
- Account details (name, email, company)
- Configuration settings
- Usage data
From Travellers (via Janet)
- Name and contact details (if provided)
- Trip preferences and constraints
- Voice recordings and transcripts (if enabled)
2. How We Use Information
We use data to:
- Generate decision-ready lead briefs
- Improve question logic and scoring
- Provide analytics and operational insights
- Maintain security and reliability
We do not sell traveller data.
3. Data Ownership
- Travel businesses own their lead data
- Janet acts as a data processor
- We use data only to provide the Service
4. Voice Data
If voice is enabled:
- Calls may be recorded and transcribed
- Used only for brief generation, QA, and debugging
- Stored securely with restricted access
5. Data Retention
- Data is retained based on your configuration
- You may request deletion at any time
- Backups are purged on a rolling basis
6. Security
We apply industry-standard safeguards (see Security page).
7. Your Rights
Depending on your location, you may have rights to:
- Access
- Correct
- Delete
- Export data
Requests: 📩 support@withjanet.com