Fewer follow-ups.
Clearer briefs.

Janet is the AI operating system behind modern travel teams. It runs the first mile of every request, from first message to a booking ready handoff.

We built Janet after watching the same pattern repeat across agencies, DMCs, retreats, and boutique operators. In the last 8 weeks, we reviewed 120 enquiries and sat through 18 qualification calls across multiple teams. The same gaps showed up everywhere. Requests arrived across website, WhatsApp, DMs, and calls. Details got captured late, repeated, and lost. Teams spent their best time qualifying, not crafting trips.

The problem is familiar

Every travel business starts the same way: personal attention, careful listening, relationships built on understanding. It works beautifully until it doesn't scale.

The breaking point isn't volume. It's variance. Enquiries arrive differently every time: some by chat, some by call, some switching mid-conversation. Travellers ask questions that need answers grounded in your actual inventory, not generic suggestions. They need guidance through options, not overwhelming lists. A honeymoon needs different questions than a trek; a visa constraint changes everything about feasibility.

Meanwhile, the business needs structure. Which requests are hot and which are exploratory? What's actually missing versus what's just unclear? Who should handle this, and how urgently? When travellers go quiet, what's blocking them: price, timing, indecision, or life getting in the way? When you're evaluating prospects for invite-only experiences, how do you assess fit before investing hours?

The mismatch compounds. Teams answer the same basic questions repeatedly instead of focusing on decisions. Travellers explain themselves across channels and still don't get relevant options. High-intent requests drown in noise. Follow-ups become guesswork. Handoffs lose context. And when you finally want to understand what's working: conversion rates, recovery patterns, where requests stall, the data doesn't exist because the process was never structured.

The businesses that scale aren't the ones with the most resources. They're the ones who figured out how to turn every enquiry, regardless of how it arrives, into a clear decision point. Most never do. They just keep hiring, hoping more hands will solve what's actually a systems problem.

What Janet does

Every enquiry is a conversation waiting to happen. Janet meets travellers where they are: chat or call, their choice, and stays with them as they move between channels. One thread, one memory, compounding context instead of resetting every time.

But conversation without direction is just noise. So Janet does what great concierges do: it listens for what matters, then narrows the universe. Your entire catalogue gets indexed and understood, not as a list, but as a decision space. When a traveller asks questions, Janet answers using your actual policies, package details, and inventory. When it's time to suggest options, it filters down to what genuinely fits and shortlists only from what you'd actually recommend. Brand rules and taste standards aren't suggestions: they're guardrails.

Then comes the handoff. Not a transcript. Not a raw thread. A Decision Pack your team can act on immediately:

• Request Card with intent and constraints
• What's missing and confidence level
• Relevant shortlist when needed
• Hold or quote-ready pack once an option is chosen
• Next action for your team

This is where most systems stop. Janet doesn't. It handles the operating layer too: scoring requests by intent and urgency, routing to the right RM with the right SLA, running chat and call follow-ups when travellers go quiet, and capturing the blocker so you know what stalled and why.

For invite-only clubs, Janet runs call-first screening and returns a fit decision: accepted, rejected, or needs human review. No more investing hours before you know if someone belongs.

And because structure only works if you can see it working, Janet tracks what matters: conversion patterns, follow-up recovery, shortlist acceptance, where requests stall, RM load, SLA adherence. Not vanity metrics: operational intelligence.

Built for travel operations

Janet is configured around your tour types, supplier constraints, seasonality, minimums, and workflows. Recommendations come only from approved inventory and can include a traceable decision trail.

You also get weekly ops insights across conversion, recovery, shortlist acceptance, and team workload.

Fits into your workflow

Janet installs with a simple embed and works across website and chat apps. Calls are supported from day one.

Decision Packs arrive where your team already works. Email, CRM, Slack, or webhook. No new dashboards required.